Refund policy

Returns

We want you to be really happy with your order but as all of our products are consumable, we can only offer a refund or replacement if your order has arrived faulty or damaged. 

In the very unlikely event that you need to return anything to us, please contact us within 7 days. This can be done via email at contactus@flatcapcoffee.com or by telephone on 01264 848646 and we will be happy to help to resolve the issue.